Build strong habits of effective communication
When handling a problem – instead of sending the client a wall of text full of technical details we carefully extracted what the impact was on the things they actually cared about: short downtime between 11:30 and 11:45, no data lost, all fixed now. It made them feel safe and understood and led to them trusting us more.
When discussing new team agreements – instead of describing the full history and rationale for a proposal I started with the proposal itself – turns out everybody was on board and a lengthy argument was not required.
When Bob said something Alice did NOT agree with – instead of jumping to conclusions Alice tried to understand how it might make sense from Bob's point of view. It helped defuse a conflict before it became destructive.
(expert storage software team)
In this course we will practice skills and habits to help you achieve similar results and more.